Support Center
Technical Support
24/7 support for all your accessibility questions
Our expert support team is ready to help you with implementation, troubleshooting, and optimization of your accessibility solutions.
< 2h
Avg. response time
98%
Customer satisfaction
24/7
Availability
15 min
Live chat wait
Support Channels
Choose how to contact us
Live Chat
Direct contact with support team
Beschikbaar:24/7 available
Response:< 15 minutes
For quick questions
Phone Support
Speak directly with an expert
Beschikbaar:Mon-Fri 9:00-18:00
Response:Immediate
For urgent matters
Email Support
Detailed help via email
Beschikbaar:24/7 monitoring
Response:< 2 hours
For technical details
Support Tickets
Track your requests online
Beschikbaar:24/7 system
Response:< 4 hours
For complex issues
Support Services
What we can do for you
Implementation Support
- Widget installation help
- Configuration assistance
- Integration troubleshooting
- Best practice advice
Technical Troubleshooting
- Bug diagnosis and fixes
- Performance optimization
- Compatibility issues
- Error resolution
Training & Onboarding
- Team training sessions
- Product walkthroughs
- Best practices workshops
- Q&A sessions
Account Management
- Billing support
- Plan upgrades/downgrades
- Feature activation
- Contract questions
Service Level Agreement
Our support guarantees
Standard
- Business hours support
- < 24h first response
- Email & chat support
- Knowledge base access
Most Popular
Professional
- Extended hours support
- < 4h first response
- Priority in queue
- Dedicated account manager
Enterprise
- 24/7 support
- < 1h first response
- Dedicated support team
- On-site support option
Self-Service Resources
Find answers quickly
Emergency Support
For critical issues requiring immediate attention
Criteria voor noodgevallen:
- • Complete service outage
- • Security breaches
- • Data loss risk
- • Compliance violations
Need Help?
Our support team is ready for you
- Fast response times
- Expert knowledge
- Friendly service