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    Privacy & Security

    Data Processing

    How we collect, process and protect your data

    Transparent information about our data processing practices, privacy measures and your rights as a user.

    Contact Privacy OfficerDownload Privacy Policy

    Data Processing Overview

    Transparency about our data practices

    We process personal data exclusively for providing accessibility services and improving your experience.

    Privacy by Design

    Privacy is built in from the start of every process

    Minimal Data Collection

    We only collect the data that is necessary

    User Control

    You have full control over your data

    Transparency

    Clear communication about data usage

    Types of Data

    What data we process and why

    Identification Data

    Data to identify you

    Voorbeelden:

    Name
    Email address
    Phone number
    Company information
    Doel:For account management and communication
    Bewaring:2 years after last activity

    Technical Data

    Data about your use of our services

    Voorbeelden:

    IP address
    Browser type
    Device information
    Website URLs
    Doel:For service delivery and technical support
    Bewaring:90 days for logs, 2 years for analytics

    Accessibility Data

    Data about website accessibility

    Voorbeelden:

    Scan results
    Audit reports
    Compliance scores
    Improvement points
    Doel:For delivery of accessibility services
    Bewaring:10 years for compliance purposes

    Communication Data

    Data from our communications

    Voorbeelden:

    Chat messages
    Support tickets
    Email correspondence
    Feedback
    Doel:For customer service and improvement
    Bewaring:3 years for service purposes

    Processing Activities

    How we use your data

    Website Scanning

    Analysis of website accessibility

    Gebruikte gegevens:

    • • Website URL
    • • Technical metadata
    • • Scan results
    Rechtsgrond:Contract performance
    Geautomatiseerde besluitvorming:
    Nee

    Account Management

    Management of user accounts

    Gebruikte gegevens:

    • • Identification data
    • • Login data
    • • Preferences
    Rechtsgrond:Contract performance
    Geautomatiseerde besluitvorming:
    Nee

    Customer Support

    Provision of customer support

    Gebruikte gegevens:

    • • Contact details
    • • Support history
    • • Communication
    Rechtsgrond:Legitimate interest
    Geautomatiseerde besluitvorming:
    Nee

    Service Improvement

    Improvement of our services

    Gebruikte gegevens:

    • • Usage statistics
    • • Performance data
    • • Feedback
    Rechtsgrond:Legitimate interest
    Geautomatiseerde besluitvorming:
    Ja

    Security Measures

    How we protect your data

    Technical Security

    • AES-256 encryption for data at rest
    • TLS 1.3 for data in transit
    • Multi-factor authentication
    • Regular security audits
    • Penetration testing
    • Secure coding practices

    Organizational Measures

    • Privacy impact assessments
    • Data Protection Officer
    • Privacy training for employees
    • Incident response procedures
    • Vendor due diligence
    • Access control policies

    Physical Security

    • Secured data centers
    • Biometric access control
    • 24/7 monitoring
    • Redundant systems
    • Climate controlled environment
    • Fire suppression systems

    Your Rights

    What you can do with your data

    As a data subject, you have various rights regarding your personal data.

    Right to Access

    You can request what data we process about you

    Submit an access request
    30 days

    Right to Rectification

    You can have incorrect data corrected

    Report incorrect data
    30 days

    Right to Erasure

    You can request deletion of your data

    Submit a deletion request
    30 days

    Right to Restriction

    You can have processing restricted

    Request restriction
    30 days

    Right to Portability

    You can receive your data in a readable format

    Request data export
    30 days

    Right to Object

    You can object to certain processing

    Submit objection
    30 days

    Cookies & Tracking

    How we use cookies and similar technologies

    Essential Cookies

    Necessary for website functionality

    Essentieel

    Voorbeelden:

    Session cookies
    Security cookies
    Load balancing
    Bewaring: Session or 24 hours

    Functional Cookies

    For enhanced user experience

    Toestemming vereist

    Voorbeelden:

    Language preferences
    UI settings
    Form data
    Bewaring: 1 year

    Analytical Cookies

    For website analysis and improvement

    Toestemming vereist

    Voorbeelden:

    Google Analytics
    Heatmaps
    Performance monitoring
    Bewaring: 2 years

    Marketing Cookies

    For targeted marketing

    Toestemming vereist

    Voorbeelden:

    Ad targeting
    Social media pixels
    Conversion tracking
    Bewaring: 1 year

    Third Parties

    Who we share your data with

    We only share your data with trusted partners for specific purposes.

    Cloud Providers

    Hosting and infrastructure

    Voorbeelden:

    AWS
    Google Cloud
    Microsoft Azure

    Waarborgen:

    Data Processing Agreements, EU Standard Contractual Clauses

    Analytics Providers

    Website and service analysis

    Voorbeelden:

    Google Analytics
    Hotjar
    Mixpanel

    Waarborgen:

    Privacy controls, data anonymization

    Support Tools

    Customer service and support

    Voorbeelden:

    Zendesk
    Intercom
    Freshdesk

    Waarborgen:

    Privacy agreements, access controls

    Payment Processors

    Payment processing

    Voorbeelden:

    Stripe
    PayPal
    Mollie

    Waarborgen:

    PCI DSS compliance, tokenization

    Privacy Contact

    For questions about data processing

    Data Protection Officer

    Privacy Team

    privacy@webaidaccess.com

    We respond within 48 hours to privacy questions

    Privacy Requests

    For exercising your rights:

    privacy@webaidaccess.com
    1. 1. Send your request with verification
    2. 2. We confirm receipt within 2 business days
    3. 3. Processing within 30 days
    4. 4. You receive a written response

    Policy Updates

    We may update this data processing policy. Important changes will be communicated via:

    • • Email notification to registered users
    • • Prominent notice on our website
    • • Update in your account dashboard

    Last updated: January 2025